Group Management

Group Management allows administrators to logically organize devices, enrich them with custom metadata, and apply configurations consistently across monitoring, alerts, and analytics. It plays a critical role in Alerting, AIOps, Maintenance Mode, and reporting. 

• Navigate to Settings

• Select Configurations

• Click Group Management

Device Group:

Device Groups allow you to group one or more devices together so they can be used collectively in alerts, monitoring policies, and configurations.

• Go to Group Management > Device Group

• Click Add Device Group

Add Device Group Fields:

If a system is not reachable for 7 days, it moves to an Archived state. Archived systems do not send notifications even if included in a device group.

3. Click Save

The device group will now appear in the Device Group list.

Managing Device Groups:

From the Device Group list, you can edit an existing group, delete a group. Each group displays the associated devices for quick visibility.

Manage Custom Field:

Custom Fields allow you to attach additional metadata to devices. This helps with classification, filtering, and reporting.

Click Add Custom Fields

Add Custom Fields Window:

Supported Field Types:

3. Click Save

The custom field will appear in the Custom Fields table.

Add Multiple Value:

Add Multiple Value allows administrators to assign values for multiple custom fields to one or more assets at the same time.

• Navigate to Group Management > Manage Custom Field

• Click Add Multiple Value

Left panel: Displays available custom fields such as EOL, Location, Status

Center panel: Allows entry of values for selected custom fields

Right panel: Displays list of assets. Allows selection of one or more assets

Steps to Assign Values

1. Enter values for required custom fields

2. Select one or more assets from the asset list

3. Click Save

The selected custom field values are applied to all chosen assets.

Advanced Group Configuration:

Advanced Group configuration is used to logically organize devices into a structured hierarchy that mirrors real-world environments such as data centers, branch locations, or regional offices. This configuration is essential because it directly controls how monitoring data, dashboards, and analytics are displayed across the platform, including the Summary Home dashboard and Intelligent Map.

The configuration begins in the Group Management section under Settings. Create a Global Group, which acts as the top-level container. The Global Group name typically represents a customer, organization, or major environment. Once saved, this Global Group becomes available throughout the platform as a selectable scope for monitoring and reporting.

After creating the Global Group, sub-groups are configured under it using the Advanced Group option. A sub-group represents a logical subdivision of the Global Group, such as a specific data center, city, or operational site. Selects the Global Group, specifies the group type, and assigns a meaningful name to the sub-group. Devices are then added to this sub-group by selecting them from the available device list and moving them into the selected devices panel. This step associates each device with a specific location or environment.

Once saved, the Advanced Group structure becomes active immediately. Devices assigned to these groups inherit the group context across monitoring views, analytics, alerts, and dashboards. This grouping does not change how devices are monitored, but it changes how their data is organized and visualized, allowing teams to work with clearer operational boundaries.